Camp Registrations:
To secure a place in a camp a registration form and an accompanying deposit must be received at the Camp Clayton office. If registering online, payment must be received and the camper information form must be filled out prior to the registration closing date or the camper will NOT be able to attend camp.
Deposits:
Deposits paid for the camps are non-refundable and this policy will be strictly enforced. This is important for us to be able to manage bookings made far in advance. The deposit required is $20 unless otherwise stated.
Waiting List:
Camps do book out fast and we urge people to register early. Where camps are booked out, all further registrations will be entered on the waiting list while we arrange more leaders for greater attendance capacity. You will be notified promptly when a space is available and you may choose to withdraw from the waiting list without penalty. Refunds of deposits will be returned after camp if not successful in gaining a place.
Discounts and Vouchers:
All extra discounts or vouchers are valid for 12 months from the date of issue.
Cancellation Policy:
Cancellations must be made at least one week prior to camp. Such cancellations will lose their deposit only and any remainder paid will be returned. Please allow two weeks for processing. No refunds will be paid for late cancellations or dismissals due to disciplinary action. Refunds of fees, less the deposit, will be considered when sickness prevents attendance or causes departure.
Consumer Data:
All online Credit Card transactions are completed over a secure Internet connection using Eway.
Purchasing information provided from online transactions is used for accounting purposes only and is also administered in line with the Christian Youth Centre Inc. Organisational Privacy Policy.
Disagreement – Payments and Refunds:
All disagreements regarding payments and refunds are to be made in writing via mail or email to the addresses below. They must provide us with the following information:
- Full Name, Address and Telephone number
- Email address
- Details of the service purchased eg. Camp name and attendee’s name
- Date and amount of payment
- The reason for the dispute
On receipt of your correspondence CYC Inc. will contact you within 7 days and undertake to work toward a timely resolution.
Merchant Details:
Merchant Name: Christian Youth Centre INC.
ABN: 55 998 219 869
Address: 41 Clayton Rd
PO Box 3184
Ulverstone TAS 7315
Email: accounts@campclayton.org.au
Phone: 03 6425 1893
Website: http://www.campclayton.org.au